How long does my order take to ship?

We ship X-ray parts worldwide from the UK using trusted courier services to ensure safe and timely delivery. Our primary partners include UPS, and FedEx — all known for their reliability, excellent tracking, and experience handling technical equipment.

We also work with freight brokers like ParcelBroker to offer competitive rates while maintaining high standards of care. Every shipment is securely packaged, and international orders are carefully processed with the correct customs documentation.

If you have specific delivery preferences or need expedited shipping, we're always happy to help arrange the best option for your location.

VAT & Customs Information

Please note that all prices for UK customers are inclusive of 20% VAT. For orders outside the UK, customs duties, taxes, and fees may apply depending on the destination country, which are the responsibility of the customer. Please check with your local customs office for more information.

What is your return policy? 

All of our X-ray parts are carefully tested before sale to ensure quality and reliability. We want you to feel confident in your purchase, so if you have any questions about installation, we're always happy to help.

In the rare event that an item arrives damaged in transit, we’ll work with the shipping provider to quickly arrange a replacement or refund. Your satisfaction is important to us, and we're here to support you every step of the way.